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Support center

Product guides and support.

Find model-specific setup, controls, care, and troubleshooting here. The first web guides cover RGB tube clocks, the transparent display clock, and the flame humidifier, with original PDFs kept alongside them.

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3 web guides · 7 source PDFs
04

Mechanical Flip Clock

Mechanical display · Quiet movement

  • Manual
  • How-to video
In preparation
07

Photo Light Box

High-CRI light · Foldable

  • Manual
  • How-to video
In preparation

Frequently asked questions

RGB tube clock quick help

For ClocTeck 4-, 5-, and 6-tube clocks. Menu labels can vary slightly by firmware version.

How do I disable the alarm?

Press and hold TIME until the clock turns blue. Short-press TIME twice to reach the red, flashing alarm setting, then set the alarm to 00:00. Newer firmware also lets you switch the alarm off from the phone control page.

How do I connect Wi-Fi or open the phone control page?

After the clock starts, connect a phone or computer to the device network named ClocTeck_xxxx. The setup page usually opens automatically; if it does not, visit 192.168.18.1 in a browser. If the device hotspot asks for a password, the default is 12345678.

How do I set the time zone and daylight saving time (DST)?

Open Time settings on the phone control page and select the local time zone or UTC offset. Enable Auto DST only in regions that observe daylight saving time. Keep it off in mainland China, Hong Kong, and Japan. Save and sync again; if these options are absent, update to the latest firmware first.

How do I stop the random or jumping display?

The clock is probably in Mode 5, the dynamic jumping mode. Short-press MODE and enter Mode 5 again to turn off the random or jumping display. You can also choose Display settings → Normal display on the phone control page.

How do I reset the clock?

Press and hold all four rear buttons at the same time until the clock restarts. This clears its network settings. Reconnect to ClocTeck_xxxx afterward; if prompted, the default hotspot password is 12345678.

How do I switch between 12- and 24-hour time?

From the normal clock display, press and hold ▼ to switch between 12-hour and 24-hour time.

Can I adjust the display brightness?

Yes. The clock has five brightness levels. Short-press ▲ from the normal display to cycle through them.

Does the phone control page support English?

Yes. Open the control page and choose English in the upper-right corner. The control may look slightly different between firmware versions.

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