Shipping policy

Last updated: August 19, 2026

This policy reflects the shipping rates currently configured in the ClocTeck Shopify checkout. The rate shown at checkout for your address is controlling if there is any difference.

Fulfilment origin and processing

Orders are currently fulfilled from China Warehouse. We normally process orders within 1-2 business days. Processing time is separate from carrier transit time. Weekends, public holidays, payment review, address checks, and peak periods can extend processing.

Current shipping rates and transit estimates

Japan

  • Standard: USD 5.99 for orders below USD 50.
  • Free Standard shipping for orders of USD 50 or more.
  • Estimated transit after dispatch: 6-10 business days.

United States and Canada

  • Standard: USD 9.99 for USD 0-50; USD 5.99 from USD 50.01.
  • Economy: USD 6.99 below USD 50; free from USD 50.
  • Estimated transit after dispatch: Standard 7-12 business days; Economy 9-15 business days.

Europe, Australia, New Zealand, Singapore, and other enabled destinations

  • Standard: USD 8.99 for USD 0-50; USD 6.99 from USD 50.01.
  • Estimated transit after dispatch: 8-16 business days.

Availability depends on the destination countries enabled at checkout. A country not offered in checkout is not currently serviceable.

Tracking and delivery

When tracking is available, we send it to the email used for the order. Carrier scans can take time to appear. Delivery estimates are not guarantees and can be affected by customs, weather, local delivery conditions, holidays, security screening, and events outside reasonable control.

Address changes and failed delivery

Email sales@clocteck.com immediately if an address is wrong. We cannot guarantee a change after dispatch. Additional costs caused by an incorrect or incomplete address, refusal, or repeated failed delivery may be deducted from a refund where permitted by law.

Taxes, duties, and customs

Taxes or duties collected at checkout will be displayed before payment. Where charges are not collected at checkout, the recipient may be responsible for import VAT, duty, brokerage, or local fees. Customs processing is controlled by local authorities.

Missing or damaged parcels

If tracking shows no movement for an unusual period, delivery is marked complete but cannot be found, or the parcel arrives damaged, contact us promptly with the order number and photographs where relevant. We will review the carrier record and provide the appropriate next step.