Refund policy

Last updated: August 19, 2026

We want returns to be clear and practical. This policy does not limit mandatory rights available under applicable consumer law.

30-day return request window

Contact sales@clocteck.com within 30 days after delivery. Include the order number, product, reason, and photographs if the item is damaged or defective. Do not send anything back before approval. After review, we provide the return instructions and return address by email.

Return condition

For a change-of-mind return, the item should be in substantially the condition received, with included accessories, parts, manuals, and packaging where reasonably possible. Reasonable inspection is permitted. Damage caused by use beyond inspection, misuse, modification, missing parts, or poor return packaging may reduce the refund where allowed by law.

Damaged, defective, or incorrect items

Contact us promptly with photographs or video showing the issue and packaging. If we confirm a manufacturing defect, transit damage, or fulfilment error, we will provide an appropriate remedy such as troubleshooting, replacement, repair, return label, or refund. We cover reasonable approved return costs where the return is caused by our error or a confirmed defect.

Change-of-mind return shipping

The customer is responsible for return shipping for an approved change-of-mind return. Use a trackable service and retain the receipt. Cash-on-delivery returns and returns sent without approval may be refused. The original outbound shipping charge is not refundable except where required by law or where the return results from our error.

Refund processing

After the approved return is received and inspected, we notify you of the result. Approved refunds are issued to the original payment method, normally within 5-10 business days after inspection. Your bank or card issuer may need additional time to post the credit.

Exclusions

Gift cards, downloadable digital items after access has begun where law permits, and items damaged through misuse or unauthorized modification are not eligible for change-of-mind return. Sale pricing alone does not remove return rights. Product-specific legal exclusions apply only where clearly disclosed and permitted by law.

Cancellation and address changes

Contact us as soon as possible. We will try to cancel or update an order before dispatch, but cannot guarantee changes after fulfilment has started. A dispatched order follows the return process above.

One-year limited warranty

Manufacturing defects under normal use are covered for one year from delivery. Warranty support may include diagnosis, replacement parts, repair, replacement, or another appropriate remedy. Statutory guarantees and remedies remain unaffected.

EEA and UK consumers

Where applicable, statutory withdrawal, conformity, repair, replacement, price reduction, refund, and legal guarantee rights apply in addition to this policy. Nothing here waives rights that cannot legally be waived.