返金ポリシー

30-day returns

You may request a return within 30 days after receiving your order.

To be eligible, the product must be returned in the condition in which it was received, with its original accessories, manuals, and packaging, together with the order number or other proof of purchase. Products that show damage caused after delivery may not qualify for a standard return.

Before sending anything back, email sales@clocteck.com. If the return is accepted, we will provide the appropriate return location and instructions. Because orders can be fulfilled from the United States, Germany, Japan, or Hong Kong, the return address might be different from the original shipping address. Returns sent without prior authorization might not be accepted.

Damaged, defective, or incorrect items

Please inspect the order after delivery. If an item is damaged, defective, incomplete, or different from what was ordered, contact us as soon as possible with the order number and clear photos or video showing the issue. We will review the case and explain the available repair, replacement, return, or refund options.

One-year limited warranty

ClocTeck products include a one-year limited warranty beginning on the delivery date. The warranty covers manufacturing defects that arise during normal use.

The warranty does not cover accidental damage, misuse, incorrect installation, use with an unsuitable power supply, unauthorized modification or repair, cosmetic wear, damage caused by external conditions, or liquid exposure outside the product's intended use. Any rights provided by applicable consumer law remain unaffected.

To make a warranty claim, email sales@clocteck.com with the order number, product model, a description of the issue, and supporting photos or video. After assessment, ClocTeck may provide troubleshooting, repair, replacement with the same or an equivalent product, or another remedy required by applicable law.

Non-returnable items

Personalized or custom-made products, gift cards, and products clearly marked as final sale cannot be returned for change of mind. This does not limit claims for manufacturing defects or any mandatory rights under applicable law.

Exchanges

For a different product or configuration, the usual process is to complete an approved return and place a separate order. Contact us first so we can confirm the appropriate option.

Refunds

We will notify you after the returned product has been received and inspected. If a refund is approved, it will be issued to the original payment method. Bank or payment-provider processing times can vary and are outside ClocTeck's control.

Contact

For return or warranty questions, email sales@clocteck.com.